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4 Use Cases Showing RPA's Powerful Effects in the IT Sector

What's the key indicator of a modern, tech-savvy enterprise? How good its sales team is? How many offices does it have? No, it is all about its IT department. The IT division speaks volumes about its company and often lays out the groundwork for other departments to function at their optimal level. From introducing valuable technology to securing data, the IT department is a force for change which is critical to the overall functioning of every organization.  


IT Sector.png

 

ComputerWeekly.com reports an average IT worker feels they use only 50% of their skills at their job since an inordinate amount of their time is spent on low-value, repetitive tasks. In fact, the IT staff spend an alarming 30% of their time engaging in basic, routine tasks which hinders their ability to make any meaningful contribution to the company in a timely manner.


These are exactly the types of issues Robotic Process Automation (RPA) is designed to tackle. The staff needs to be engaged in work that requires their specific skill set, while the repetitive tasks can be left to robots. Robotic Process Automation makes this possible.


RPA in IT

 

RPA offers tremendous potential in the IT sector since it can automate just about any computer-aided process relying on a series of steps to perform tasks. And it's no secret that the IT sector is packed with such processes – the same tiresome processes that have been weighing down the IT staff for far too long. Below are a few of these operations that no longer have to be a burden to the IT team, thanks to RPA.

 

User Set up and Configuration

 

New user accounts must be created and implemented across the relevant company platforms. An RPA bot can handle the additional login creation after the initial user account has been created and can be set in a way to provide the user permissions based on their job functions and responsibilities. It will automatically grant access to the relevant areas in accordance with their role.

 

Application Integration

 

Application Integration is a common process in many organizations that involves communication between multiple software tools. RPA can be developed and tailored to facilitate interaction between different software applications, and perform automated tasks such as transferring files from one application to another.

 

Routine Maintenance

 

A crucial yet highly repetitive task which involves regular checks on the system to prevent an unexpected incident or an outage that could have a detrimental impact on the business. Many organizations have already turned to RPA to automate this task. The RPA bot would scan through the system and alert the IT team of any errors. Not only does RPA make this process quicker, but also substantially reduces the chances of human errors that often arise in repetitive tasks.

 

Incident Management

 

There can be certain mishaps that can be dealt with through a series of straightforward steps which can be automated through RPA. This could be coupled well with an automatic diagnostic tool commonly used in the IT sector. This would mean that many incidents can be addressed at any time of the day since RPA robots can work non-stop 24/7.

 

Conclusion

 

The IT department is always at the forefront of leveraging the latest technology for the benefit of the entire organization and, therefore, understands well how important it is to adopt powerful technological tools ahead of time to gain competitive advantages. It's no wonder RPA is gaining momentum in the IT sector since there is a myriad of processes it can handle. RPA would be a natural fit for IT and a tremendous benefit to the whole company.

 

About Laiye

 

Founded in 2015, Laiye helps businesses achieve more, reach their full potential, and transform into smarter, more effective, efficient, productive enterprises. Laiye helps businesses and people realize their full potential by optimizing the human-machine collaborative alliance with sophisticated, dynamic, productivity-enhancing digital “workforce solutions”. Laiye delivers the deepest, most advanced AI/RPA/NLP solutions to help businesses become more efficient, effective, agile, and successful. And it frees people to focus on meaningful, innovative, mission-critical initiatives.

 

Core technologies include robotic process automation (RPA), process mining, natural language processing (NLP), conversational intelligence, text recognition, and image recognition.

 

 


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