2023 Gartner Magic Quadrant for Enterprise Conversational AI Platforms

Laiye, a pioneer in Work Execution System, trusted by 1000+ enterprises globally, today announced it has been recognized as a Niche Player by Gartner in the 2023 Magic Quadrant for Enterprise Conversational AI Platforms for the first time. 2023 marks the second year of publication for this Magic Quadrant. The report evaluates 19 Conversational AI vendors and states that, “What is certain is that there will be significant evolution expected in vendor capabilities and growth over the next three years (as evidenced by the latest and numerous vendor movements in this Magic Quadrant report).”

"We are humbled to have been recognized in the 2023 Gartner Magic Quadrant for Enterprise Conversational AI Platforms. AI-powered chatbots were our first product and business when the company was founded seven years ago. Last year we acquired French Conversational AI start-up Mindsay to enhance our cloud-native product offering and increase our geographic coverage. We believe this recognition reflects our vision, the ability to deliver exceptional business outcomes for our clients, and our ongoing innovation in the space of Intelligent Automation and Work Execution System”, said Guanchun Wang, Chairman and CEO of Laiye.

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Gartner, Magic Quadrant for Enterprise Conversational AI Platforms, Bern Elliot, Gabriele Rigon, 6 March 2023.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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2023 Gartner Magic Quadrant for Enterprise Conversational AI Platforms

2023 Gartner Magic Quadrant for Enterprise Conversational AI Platforms